This policy explains what information we might collect from or about you, how we look after your personal information and what we do with it.
The policy applies to our use of personal information about our members, supporters, service users, people who work for us and those who volunteer with us. We take the responsibility to look after your personal information very seriously.
The personal information that we collect
We collect information about our MVP members, supporters, stakeholders and volunteers, as well as service users. This sometimes includes:
role and relationship with us
date of birth
reasons for coming to us and personal stories
The provision of the data is voluntary.
We might also collect some information about the babies of service users, for example age, gender, when and where they were born and name. We will only collect this from the parent(s) of the baby, or anyone acting for them.
How we collect personal information
Most of personal information that we hold is given to us directly by our members, supporters, service users, and volunteers when interacting with local MVPs, websites or taking part in surveys or questionnaires. We may collect personal information from people when they:
Become a local MVP member or volunteer
Register for events
Complete any surveys or give feedback
Participate in research projects
How we use personal information
National Maternity Voices and local MVPs in England may use the personal information that we collect to:
Provide people with the services or information that they ask for
Keep a record of our relationships with members, supporters, stakeholders, service users and volunteers
Keep records relating to any feedback or complaints
Provide people with information about us and our work, including events and campaigns. We will do this when they have agreed to this or when we have a legitimate interest to do it
Invite people to participate in surveys and research
Undertake research and equal opportunities monitoring
We might not use your personal information for all of these purposes – it will depend on our relationship with you, and how you interact with our services, website, and activities.
Our lawful basis for processing
We need a lawful basis to collect and use your personal information.
Our lawful basis for the purposes that we process personal information is consent, or for the legitimate interests of the Brighton and Hove MVP (and where we are confident that the processing will not infringe on your rights and freedom).
Usually we will only process sensitive personal data if we have the explicit consent of those concerned. In extreme situations, we might share your personal details with the emergency services if we believe it is in your ‘vital interests’ to do so. For example, if someone is taken ill during one of our meetings or events. We may also share your personal information if the law says we have to. If you have disclosed any information to do with issues of malpractice, safeguarding or a crime that has been or is about to be committed, we have a legal obligation to report this to the relevant bodies.
The law allows personal data to be legally collected and used if it is necessary for a legitimate business interest of the organisation – as long as its use is fair and balanced and does not unduly impact the rights of the individual concerned.
Sharing and processing personal information
We will never sell personal information. We do not pass on data to other organisations unless required by law or with your specific permission.
How long do we hold onto your personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity.
In some circumstances, we might legally be required to retain your personal information for audit purposes.
Why do we need to collect and store personal data about you?
This information will be collected by Brighton and Hove Maternity Voices Partnership to gain a better understanding of current local maternity services so that improvements can be made in the future. We will process your personal information in order to deliver this service safely and effectively, and where otherwise reasonably necessary for our purposes.
Your rights in relation to your personal data
You have the right to:
Ask to access the personal data we hold on you
Ask to have the personal data we hold on you to be removed from any distribution list or database and thereby withdraw your consent to the processing of your personal data
Request that we correct or update the personal data that we hold on you
Request the restriction of your personal data
Object to the processing of your personal data